BOOK WITH CONFIDENCE
We know how important it is for you to have as much reassurance as possible about your holiday, so for peace of mind, new 2021/22 bookings benefit from free cancellation until 15th September 2021 and your deposit will be fully refunded.
After the 15th September 2021, we will revert to our standard cancellation conditions, which result in the loss of deposit if you were to cancel more than 30 days before arrival.
Self-drive or private transfers and chalets mean that personal bubbles can be maintained and our accommodation may well suit the style of holiday you are now looking for.
In resort, current measures include obligatory face masks on lifts and in queues, hand sanitizer at regular points, enhanced cleaning measures in place and encouraging advance lift pass sales (these can be booked via Ski France Premium with a special rate if booked with the chalet) with the aim to work in a relatively contactless environment. Ski rental shops will also be increasing cleaning, and face masks will also be obligatory at all times in shops.
In our accommodation we guarantee the same level of service that we have always given, whilst also ensuring we follow strict hygiene protocols and of course respect local government and health authority guidelines and regulations. Hand sanitizer will be provided for all guests and staff. Our teams have been trained on the new protocols to follow and have reinforced the cleaning process with the recommended products to ensure the safety for all. Particular attention is paid to frequent points of contact (door handles, remote controls, light switches…).
We shall of course be constantly updating any procedures to follow French government requirements and it is to be noted that at present wearing face masks is required in all indoor and outdoor public areas.
We do of course advise all our clients to check the travel guidance given by both the French and their own country’s governments. Our customer service department is here to answer any questions you may have 7 days a week, from 9am to 6pm.